Policies
Hotel policies
- Check-in and check-out
- Check-in is from 3:00 pm and check-out is by 11:00 am. Reception is open 7:00 AM – 7:00 PM.
- Proof of identity
- All guests must present valid photo identification at check-in. The name on the reservation should match the identification presented.
- Emergency contact information
- Guests are asked to provide an emergency contact name and number at check-in.
- Early check-in and late check-out
- Early check-in and late check-out may be possible on request, subject to availability on the day. Please ask reception.
- Room capacity
- Each queen room accommodates a maximum of 2 guests. Occupancy above this limit is not permitted.
- Children
- Children are welcome when staying in the same room as a parent or guardian, within the maximum room occupancy.
- Room refreshes
- Rooms are refreshed during a stay according to the housekeeping schedule. Please let reception know if you would prefer your room not to be serviced.
- Outside food
- There is no food service at the hotel. Guests may bring food into their rooms and are asked to dispose of waste considerately.
- Visitors
- Non-resident visitors must be registered at reception and are not permitted in rooms outside reception hours.
- Smoking
- Smoking is not permitted inside rooms or indoor areas. A cleaning charge may apply where this policy is not observed.
- Reservations and payment
- Reservations are confirmed through our online booking system. Payment terms are shown at the time of booking.
- Cancellation
- Cancellation terms are shown on your reservation confirmation. Please review them at the time of booking.
- Luggage storage
- Short-term luggage storage may be available at reception during opening hours, subject to space.
- Safety and valuables
- Guests are responsible for their personal belongings. Please speak with reception regarding the secure storage of valuables.
- Parking
- No on-site parking. Public parking options are available in central Kingstown.
Need a room in Kingstown?
Check your dates and book your stay at Point Bay Hotel.